[high] Client at churn risk

Причина: Orders down by 30%

Действие: Call owner and offer retention package

Статус: open

[critical] Overdue ticket

Причина: SLA > 12h

Действие: Escalate to duty engineer

Статус: open

[medium] Lead follow-up required

Причина: No activity for 4 days

Действие: Schedule demo this week

Статус: open